After-Sales Support Engineer / 80% - 100%

Open Position in Kägiswil, Switzerland
Leister Technologies AG has its headquarters in central Switzerland. Leister is a leader in the development, manufacture and distribution of innovative premium products and customer-oriented solutions for industrial process heating as well as for plastics processing. The successful Swiss technology company has been growing continuously for decades and is part of the globally active Leister Group. More than 900 employees in 8 countries and 130 sales partners ensure local presence around the world. Improving people's quality of life is the goal of the Leister Group – with innovative products, services, and new technologies. For more than 70 years.

After-Sales Support Engineer

To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated personality with a high level of personal responsibility to ensure and process our internal and external service and repair requests.


Your Tasks

  • Responsible for the internal processes and organization for 3rd level requests and repairs.
  • Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the issue
  • Preparation of quotations for spare parts, repair, and 3rd level service requests by the country subsidiaries
  • Coordinating the shipment of spare parts and repairs in cooperation with the administration department
  • Preparation and maintenance of training material for the Customer Support team
  • Identifying quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production
  • Contribute to product development processes, especially definition and requirements for Customer Support services
  • Coordination of support activities with Leister's worldwide subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
  • Support customer project management in the configuration of integration systems
  • Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility


Your Profile

  • Technical basic education in the field of electronics or mechanical engineering with the level of technician HF or engineer FH
  • Experience in customer support of technical capital goods
  • Experience in the organization of repair orders
  • Knowledge of Microsoft Office (ERP and CRM systems are an advantage)
  • Very good German and good English skills


What you can Expect

  • Exciting job in a market-leading, international company
  • Collegial and helpful interaction, 'can-do culture'
  • Versatile tasks in an innovative and dynamic technology environment
  • Opportunity to actively participate in shaping team collaboration and processes


Carina Bausinger is looking forward to receiving your complete application documents.