Laser Service & Repair Technician

The Laser Service & Repair Technician is responsible for servicing laser systems for continued set-up and operations through a relationship-based service approach. Position is based in Itasca, IL and is full-time with competitive salary and benefits.


General Responsibilities:

  • Initial laser system installation, troubleshooting, and diagnostics.
  • In-house technical laser system and application support.
  • Support on-site, at customer locations, for all technical issues and welding advice. 
  • Establishes, develops, and maintains professional business relationships with current customers and prospective customers in the assigned territory to support continued business for the organization’s Laser Plastic Welding products/services. 
  • Continuous and prompt customer contact via telephone, in-person visits, email, and Teams communication with existing and prospective customers.
  • Develops and refines service methods and strategies to contain costs.
  • Prepares for and attends exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.
  • Fosters positive relations with vendors in the assigned territory (material suppliers, suppliers of ancillary equipment, automation houses, and machine builders).
  • Actively participates in the attainment of company goals and objectives for the Leister Itasca office. 
  • Recommends new ideas, methods, and procedures to enhance operations while carrying out routine functions set forth by the Director of LPW.
  • Collaborates with laser lab technician and service technician in the resolution of day-to-day customer and operational issues.
  • Keeps abreast of new system and component releases, laser methods, and technical/control changes.


Technical Service/Sales Support:

  • Participates in technology review with US & Swiss counterparts identifying industry trends and product requests, enhancements, technical issues, pricing, delivery, and lead times.
  • Promotes positive relations with vendors and associations (material suppliers, suppliers of ancillary equipment, automation houses, machine builders, material associations, and market segment associations).
  • Establishes and expands technical support network.
  • Works closely with direct sales personnel regarding application/product use to better understand service requirements and successful system operation.
  • Ensures customer satisfaction throughout territory.


Qualifications, Education and Experience Needed:

  • Bachelor's degree in engineering (or associates degree with 5+ year technical field experience).
  • Thorough understanding of electrical current, electronics, PC/PLC controls, computers, and general electro-mechanical functions. 
  • Knowledge of industrial service principles, methods, and techniques.
  • Product and industry knowledge relating to automation/production machines.
  • Related plastic assembly techniques or laser experience a plus.
  • 3-5 years outside service experience.
  • Strong interpersonal and communication skills, both orally and in writing, and the ability to work effectively with a wide range of coworkers in a diverse community, fostering a cooperative work environment.
  • Ability to negotiate and manage customer related production up-time requirements.
  • Ability to develop, plan, and implement short and long-range goals