After-Sales Support Engineer

SarnenSwitzerlandLeister Technologies AG80-100%LT_CORP_AI_Person_Pl_06_1834x1223.jpg
Leister Technologies AG, based in central Switzerland, is a leading supplier of premium products for process heating and plastics processing. As part of the globally active Leister Group, it has been growing for decades. Over 900 employees in 8 countries and 130 sales partners ensure a global presence. The Leister Group is committed to improving quality of life with innovative products. 

After-Sales Support Engineer 80% - 100%

To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.


Your tasks

  • Responsible for the internal processes and organization of 3rd level requests and repairs
  • Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem
  • Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies
  • Coordination of the dispatch of spare parts and repairs in collaboration with the administration department
  • Preparation and maintenance of training material for Customer Support
  • Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production
  • Collaboration in product development processes, in particular definition and requirements for customer support services
  • Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
  • Supporting the customer project management in the configuration of integration systems
  • Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility


Your profile

  • Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level
  • Experience in customer support for technical capital goods
  • Experience in the organization of repair orders
  • Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
  • Very good German and good English skills


What you can expect

  • Exciting work in a market-leading, international company in the canton of Obwalden
  • We are surrounded by a magnificent mountain landscape with attractive leisure opportunities
  • flexible working time models and up to two days home office - where possible and sensible
  • very good support for new and innovative ideas
  • Support for further training and opportunities for personal and professional development
  • Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes