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Gas Measurement

GAS Customer Service

Customer Service

Fast, Professional and Efficient

Axetris understands itself as a partner to our OEM customers – and maintains a dedicated technical support team to respond to customers’ queries from the early design-in phase to after sales support in the field. Our technical support team is located at the headquarters in Switzerland, as well as in China, and serves our customers worldwide.

Gas Measurement

Success is based on a good partnership

Customer Service

Integration- and Application Support

Are you looking for the right product for your measurement task? Do you have different specification requirements or do you need help integrating our measurement technology? Are you looking for an optical ray tracing analysis in order to operate the IR components optimally and to integrate them into your system in the best possible way? Our team of engineers has broad application knowledge and is happy to help you reach your goal.

Contact Integrations- and Application Support

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Customer Service

Spare Parts and Recalibration

Axetris products are manufactured in Switzerland, using high-quality exclusively. They are tested multiple times prior to delivery. Our products are intended to add value and provide reliable performance for many years. Nevertheless, it may happen that Axetris products fail and need to be repaired or re-calibrated.

Contact Spare Parts and Recalibration

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Customer Service

Product Training

As you are already an integration specialist for our products, would you also like to take care of maintenance and repairs yourself? We offer technical training on various levels for our entire product range. This will render you an expert for our products and you can perform re-calibrations and repairs on your own.

Contact Product Training

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Customer Service

Technical Support

Do you have a technical issue or a complaint about a product you received? We at Axetris are a partner to our worldwide OEM customers. Our technical support team takes care of your concerns, whether it is remote support or off-site repairs.

Contact Technical Support